Frequently Asked Questions

Implementation timelines vary based on your network complexity and data sources, but typically range from 2-6 months:

• Discover phase: 2-3 weeks of requirements gathering and data assessment
• Model phase: 2-5 weeks of pipeline development and testing
• Launch phase: 1-2 weeks of go-live and team training
• Improve phase: Ongoing optimization and expansion

We work at your pace to minimize disruption to operations.

Waymark integrates with most common logistics systems:

• Transportation Management: TMSs (most major vendors), carrier APIs
• Warehouse Management: WMS systems, inventory platforms
• Labor: Time-clock systems, payroll platforms
• ERP: SAP, Oracle, NetSuite, and others
• Custom data: If you have structured data, we can integrate it

During discovery, we assess your specific systems and design the integration approach.

Security and compliance are foundational:

• Data encryption: End-to-end encryption in transit and at rest
• Access control: Role-based access, audit logging, multi-factor authentication available
• Compliance: SOC 2 Type II certified, GDPR compliant, HIPAA-eligible architecture
• Regular security reviews: Annual penetration testing and security audits
• Data residency: Choose your data location (US, EU, etc.)

Full details are available in our security documentation and data processing agreements.

Waymark supports flexible role-based access control:

• Operations Directors: Full platform access, all metrics and settings
• Planners: Dispatch, routing, and Exception Desk management
• Facility Managers: Facility-specific dashboards and labor analytics
• Analysts: Report access, custom query building
• Custom roles: Define specific permissions for your organization

You control who sees what data and which features they can access.

Training and adoption support is built into every engagement:

• Live training: Multi-session training for all user groups
• Runbooks and documentation: Step-by-step workflows and FAQs
• Pilot programs: Start with a subset, expand as teams get confident
• Office hours: Regular check-ins with our team during the first 90 days
• Success metrics: We track adoption and measure impact together

Our goal is for your team to feel confident and see value within 30 days of launch.

Yes. Customization is part of the model:

• Pre-built templates: Start with industry-standard dashboards
• Drag-and-drop customization: Rearrange and focus metrics
• Custom reports: Build reports for specific use cases
• Scheduled exports: Automated daily/weekly/monthly reports to email
• API access: Integrate Waymark data into your own systems

We help you design dashboards that match your decision-making workflows.

Absolutely. Exception workflows are fully customizable:

• Custom thresholds: Define what counts as an exception for your operation
• Routing rules: Specify which teams handle which exception types
• SLA definitions: Set response and resolution time expectations
• Automated actions: Trigger notifications, escalations, or data pulls
• Feedback loops: Learn which rules work and refine over time

Your exception workflow should match your operational reality, and we'll help design it.

Multi-site operations are central to Waymark's design:

• Unified control tower: See all facilities on one map with drill-down detail
• Facility-specific views: Tailored dashboards for each location
• Cross-facility analytics: Benchmarking and trend analysis across your network
• Scalability: Works the same whether you have 2 facilities or 200
• Regional aggregation: Roll up to regional and company-wide views

As you grow, Waymark scales with you.

Pricing is transparent and based on your operational scale:

• Implementation: Professional services for discovery, modeling, and launch
• Monthly platform fee: Based on number of facilities, data volume, and features
• No per-user charges: Unlimited users in any role
• No surprise costs: All fees are clear upfront
• Flexible terms: Typically 12-36 month agreements with renewal options

Schedule a conversation to discuss pricing for your specific operation. Your implementation and ongoing value drive the investment.

We have a clear escalation path for critical issues:

• Level 1 Support: Submit through our support form or email
• Level 2 Escalation: Technical troubleshooting by our engineering team
• Critical Incidents: Call +14842338731 during business hours for immediate escalation
• Executive Escalation: Direct access to our leadership for mission-critical issues

Response times for critical production issues are within 2 hours during business hours. We'll keep you informed every step of the way.