WS

We're here to help

From onboarding to ongoing optimization, we provide the support you need to succeed with Waymark Signalworks.

How we can help

Onboarding & Training

New to Waymark? We'll guide you through platform setup, data integration, and team training to ensure a smooth launch.

  • ✓ Initial setup and configuration
  • ✓ Team training sessions
  • ✓ Best practices guidance
  • ✓ Workflow optimization

Integration Help

We handle data integration from your TMS, WMS, labor systems, and other sources. Our team ensures clean, accurate data flows.

  • ✓ System compatibility checks
  • ✓ Data mapping and validation
  • ✓ Ongoing integration support
  • ✓ New source onboarding

Technical Support

Having technical issues? Our team responds quickly to troubleshoot problems and get you back on track.

  • ✓ Issue troubleshooting
  • ✓ Performance optimization
  • ✓ Data accuracy verification
  • ✓ System health monitoring

Data Questions

Unclear about a metric or data source? We'll help you understand how Waymark calculates and presents your operational data.

  • ✓ KPI explanation
  • ✓ Data definition clarity
  • ✓ Metric interpretation
  • ✓ Custom reporting

Workflow Customization

Need to adapt Waymark to your unique workflows? We'll design customizations that match your operational needs.

  • ✓ Workflow design
  • ✓ Custom dashboards
  • ✓ Exception rules
  • ✓ Report templates

Other Questions

Don't see your question answered? Reach out directly and we'll help you find the answer.

  • ✓ General inquiries
  • ✓ Escalation support
  • ✓ Account management
  • ✓ Feature requests

Support Hours & Response Times

Standard Support

Monday–Friday, 9am–6pm UTC

Response within one business day

Urgent Issues

Call +14842338731 during business hours

Response within 2 hours for urgent matters

Technical Escalation

Available for mission-critical issues

Contact your account manager to arrange

Get Support

Need immediate help?

Call us at +14842338731

Available Monday–Friday, 9am–6pm UTC